My oh my.. The never ending story of our cancelled trip took a different turn yesterday when my entourage and I (aseh.. heheh) went to RBA Main office to get our cancelled tickets sorted out. With endorsement letter in hand (given by RBA airport office), we were all but happy to go there to get at least our full reimbursement from the airline. However, it was a different story when the 'invisible' supervisor in charge at the main office declined to acknowledge our presence and that an administrative fee of $100 per ticket is still to be levied. Heh?? Was it just me, or the airline was the one who postponed and then cancelled the flight? After a few moments of verbal exchange with the counter staff, we were instructed to go back to RBA Airport office to clarify our letter and take it from there. What??!!! The last time I've checked, we were the paying customers and didn't plan to fly for free!!! Not wanting to make a scene, we reluctantly went back to the airport to sort things out. Upon arriving there, RBA staffs were more helpful and accomandating than the ones in BSB. They acknowledge that the cancelled trip were not our fault (obviously), and we were entitled to get full reimbursement of our tickets.. Thank god for that... In the end of the day, we got what we wanted, but had to 'work' quite hard to get it. My concern, is this an everyday occurance where there are no communication between the 2 offices or is this just a one time thing? I hope it's the latter.... Still very very sadden with RBA at the moment..
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